Shipping policy

Why is my order being shipped in different packages?

If your order contains multiple items, they may ship separately. This can happen because items are stocked in different domestic or international warehouses, or because one item is temporarily backordered. Shipping items separately allows us to deliver available products to you faster instead of holding your entire order.

When will I receive my order?

Orders are shipped directly from our domestic and international fulfillment partners.

Estimated delivery times:

  • United States: 1–2 weeks (varies by product)

  • International: 1–3 weeks (varies by destination, product, and customs)

These timeframes are estimates, not guarantees. Delivery times may vary due to demand, carrier delays, weather, or customs processing.

What happens if my order gets stuck or lost in the mail?

All orders are shipped with tracked and insured shipping. While we do not control postal services or customs agencies, if a package is confirmed lost in transit or returned to sender, we will work with our shipping partners to resolve the issue.

Depending on the situation, we may:

  • Reship the item, or

  • Offer a refund, in accordance with our Refund & Return Policy.

Please note that customs delays are outside our control and do not automatically qualify for refunds.

Will I be charged for customs duties and taxes?

Prices displayed on our website are listed in USD and do not include international customs duties or taxes.

Depending on your country, you may be required to pay import duties, VAT, or other customs fees upon delivery. These charges are determined by your local customs authority and are the customer’s responsibility.

We are not responsible for customs-related delays or fees. For more information, please contact your local customs office.