Refund policy

Damages, Defects & Incorrect Items

Please inspect your order upon delivery and contact us within 7 days of delivery if your item is defective, damaged, or incorrect. Claims submitted after this period may not be eligible.

To comply with payment processor requirements, we require clear photo or video evidence showing the issue and the shipping label/packaging.

If the issue is confirmed, we will offer one of the following at our discretion:

  • A replacement at no additional cost, or

  • A refund to your original payment method.

In most cases, returns are not required for defective, damaged, or incorrect items.

Non‑Returnable Items / Exceptions

The following items are not eligible for return:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized items

  • Personal care or hygiene products (e.g., beauty items)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

Please contact us before purchasing if you have questions about a specific item.

Change of Mind / Buyer’s Remorse

We do not accept returns or refunds for change of mind, incorrect size/color selection, or buyer’s remorse. This includes orders placed incorrectly or no longer wanted after shipment.

Exchanges

We do not offer direct exchanges. The fastest way to receive a different item is to place a new order. If your original item qualifies under our Damages, Defects & Incorrect Items policy, we will resolve it accordingly.

European Union — 14‑Day Cooling‑Off Period

If your order is shipped into the European Union, you have the right to cancel within 14 days of delivery for any reason.

Conditions:

  • Items must be unused, in original packaging, and in resalable condition.

  • Customers are responsible for return shipping costs.

  • Original shipping fees are non‑refundable.

  • A return address will be provided if applicable. If a return is not feasible, a partial or full refund may be offered at our discretion.

Refunds

Once your request is reviewed and approved, refunds are issued to the original payment method only, as required by payment processors.

Approved refunds are processed within 10 business days. Banks and card issuers may require additional time to post the refund.

Refunds will not be issued for:

  • Orders marked as delivered by the carrier

  • Shipping delays outside our control (unless confirmed lost)

  • Claims without sufficient evidence

If more than 15 business days have passed since approval, please contact us at support@gadgetsforge.com with your order number.

Important Notes

  • We may request additional proof to prevent fraud.

  • Shipping delays outside our control do not qualify for refunds unless an order is confirmed lost.

  • This policy is designed to align with dropshipping fulfillment partners and international shipping constraints.

Chargebacks & Disputes

Customers are encouraged to contact us first at support@gadgetsforge.com before filing a chargeback or payment dispute. Many issues can be resolved quickly without involving the payment provider.

Please note:

  • Filing a chargeback or dispute without contacting us first may delay resolution.

  • Fraudulent or abusive disputes will be fully contested using order records, tracking information, delivery confirmation, and communication history.

  • Excessive chargebacks may result in future order restrictions.